Letting your home can be complicated, sometimes even frustrating. We want to make the experience as straightforward as possible for you.
Here are 9 ways we back up that promise.

1. We offer flexibility

You won’t be locked into a lengthy exclusivity agreement when you appoint us on a sole agency basis. That means you have the flexibility to try other ways to let your property if it does not work out with us.


2. We give honest feedback

Once your property is on the market, it is essential to know how well it's doing. So within 24 hours of every viewing we'll give you feedback on what the potential tenant thinks. Whether they have rerservations about the wallpaper or questions about the tenancy, we'll tell you straightaway.

3. We have more flexible opening hours

To ensure we are available when you need us, we now regularly extend our hours for evening viewings.

4. We invest in learning

Landlords and tenants rely on our people for important information and advice. We now invest more than ever on staff development - including comprehensive and continuous IRPM training* - so you can be sure our staff really know what they're talking about.

*IRPM - Institute of Residential Property Management

5. We create informed tenants

The wrong kind of tenants can be frustrating and expensive. That's why we've created our 'Tenants' Information Pack', with advice on the letting process, the area and their responsibilities. By improving their understanding we're helping you to achieve a successful letting

6. We make regular payments

Cash flow is crucial, especially if you're relying on the funds from your letting. That's why we pay your rent within 7 working days of collection, every month without fail.

7. We limit your risk

To ensure time wasters don't affect you, we take a non-refundable deposit to secure every tenancy. We also run formal credit checks on all tenants within 48 hours of application.

8. We are available out-of-hours

Sometimes you may need to contact us outside normal hours. We provide landlords with a support service for all managed properties through to 9pm weekdays.

9. We are constantly trying to improve

We've put a new customer satisfaction programme in place. It provides landlords and tenants with simple ways to tell us how we're doing, such as feedback forms and independent customer research. No estate agent can promise to get everything right every time, but listening to your feedback helps us to help you more.